Your privacy matters to Roppen Transportation Services Private Limited (the “Company”, “we”, “Rapido”, or “us”).
The terms “you” and “your” refer to the user of the Rapido Platform. The term “Services” refers to any services offered by Rapido/You whether on the Rapido Platform or otherwise.
Please read this Policy before using the Rapido Platform or submitting any personal information to Rapido. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Rapido Platform.
By using the Rapido Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Rapido Platform.
“Captains” means independent third-party vehicle operators or riders who wish to offer services on the Rapido Platform to a User.
“Co-branded Services” shall have the meaning assigned to the term in paragraph 4(c) hereto.
“Customer” shall mean a person who wishes to receive services of the Captains on the Rapido Platform.
“Device” shall mean computer, mobile or other device used to access the Services.
“Device Identifier” shall mean IP address or other unique identifier for the Device.
“Mobile Application” shall mean application provided by us on the Device to access the Services.
“Mobile Device Information” shall have the meaning assigned to the term in paragraph 2(II)(e)(ii) hereto.
“Promotion” shall mean any contest and other promotions offered by us.
“Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
“Third Party” shall mean a third party service provider.
“Usage Information” shall have the meaning assigned to the term in paragraph 2(II)(a) hereto.
WHAT INFORMATION DO WE COLLECT?
INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
Information you give us - This includes information submitted when You:
Create or update the Rapido account which may include your Email ID, Name, Address, Mobile Number, Gender, Date of birth, Login name, Password.
Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information etc.
Correspond with Rapido for customer support.
Report problems for troubleshooting.
If you sign up to use our Services as a vendor or Captains, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate etc and such other documents which evidence the health or fitness of the vehicle to provide Services on the Rapido Platform, call and SMS details.
We collect background check and identity verification information of the Captains. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
In case you sign up as a Captain, enable features that require Rapido’s access to other applications on Your Device aiming to prevent frauds towards the Customers.
If you sign up to use our Services as an employee or as a stakeholder of a third party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third party to be utilised by them for limited internal business purposes only.
In addition to any Protected Information or other information that you choose to submit to us, we and our third party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
Captains: Rapido collects location data when the Rapido App is running in the foreground (app is open and on-screen) or background (app is not in use) of their mobile device. Rapido collects location data only when the Captains have enabled the icon “On-Duty” on the Rapido App.
Customers: We collect precise or approximate location data from the users’ mobile devices if they enable us to do so. Rapido collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Rapido collects the Captains’ location data, and links location data collected during a trip with their Customer’s account, even if the Customer has not enabled us to collect location data from their device. This enables us to offer services to the Customers like receipt generation and customer support.
Information Third Parties provide about You:
We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.
INFORMATION COLLECTED BY MOBILE APPLICATIONS
Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
Your preferred language and country site (if applicable)
The manufacturer and model of your mobile device
Your mobile operating system
The type of mobile internet browsers you are using
Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
Information to allow us to personalize the services and content available through the Mobile Application
If you are a vendor or a Captain, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
USE OF INFORMATION COLLECTED
Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.
We provide some of your Protected Information (such as your name, pick up address, contact number) to the Captain who accepts your request for transportation so that the Captain may contact and find you.
In case of the Customers, we use the geo-location information for various purposes, including for such Customers to be able to view the Captains in your area that are close to your location to provide services to You, to automatically fetch your location when you open the Rapido App, for the Captains to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.
In case of the Captains, we use the geo-location information for (only when the Captain activates the icon “On-Duty” on the Rapido App) the Captains to receive orders close to his location even when the Rapido App is not in use or closed, to enable the Customers track the distance of the Captains from their location for pick up, to share the exact location for the safety of the Customers.
We do not use the information collected from you for targeted advertising.
HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.
Analytics Third Party may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
WHEN YOU SHARE INFORMATION
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
MARKET STUDY AND OTHER BENEFITS
We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.
SOCIAL MEDIA FEATURES AND WIDGETS
INFORMATION COLLECTED BY CAPTAINS
If you are a Captain, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our customers to provide them the Services.
CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) for such statutory time-period as needed to comply with our legal and regulatory obligations in accordance with the applicable laws of the country, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account. After completion of such statutory period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for internal analytic purposes.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.